Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

• You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
• As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
• If your item is on backorder or unavailable, we will reach out to you via email.
• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

• If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
• We will send you the tracking information within 24 hours to the email address you provided when checking out.  
• We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
• Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
• Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
• We do not offer Cash On Delivery.  
• A phone number is required by the freight company so a delivery appointment can be made.  
• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
• A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
• Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
• Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
• As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
• To avoid a delay in receiving your order from customs, consider the following:
• Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
• We do not refund original shipping charges for goods that are refused for delivery at customs.
• We will deduct all additional fees resulting from refused international shipments from your refund.
• If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
• If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
• We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
• If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@restaurantstoreusa.com

Damages:

• Please inspect the packaging of your items when they arrive.
• If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
• If your item(s) do arrive damaged, please send photos to support@ restaurantstoreusa.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

• All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
• If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
• If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

• From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
• The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
• If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
• Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.

Important Freight LTL Shipment

1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
2. You need to be at the delivery address during the delivery window to receive and sign for the item.
3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
4. Please make sure the phone number you entered at checkout is a good number to contact you at.
5. Don't screen your calls until your item has been delivered.
6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

• Carton damage requires visual inspection of contents of the unit.
• RestaurantStore USA recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify RestaurantStore USA immediately.
• IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
• Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

• Refuse shipment
• Sign carrier paperwork: “Carton damaged and refused”
• Notify RestaurantStore USA immediately. 

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@restaurantstoreusa.com

RestaurantStoreUSA.com is committed to providing the best customer service in the restaurant equipment industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.

RestaurantStoreUSA.com 30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

• You must notify us of your intent to return within 30 days of delivery date.
• There is a 15% restocking fee.
• Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
• We will refund the product price minus any applicable fees and charges.
• Original shipping charges are non-refundable.
• You are responsible for any return shipping charges.
• Refunds will be applied to the same payment method used when original purchase was made.

The Following Cannot Be Returned

• Products which are eligible for parts under manufacturer warranty
• Products that have had their original manufacturer packaging opened
• Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted in writing and sent to support@restaurantstoreusa.com

*Exclusions

RestaurantStoreUSA.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:

***INSERT MANUFACTURER RETURN POLICIES WITH DOWNLOADABLE PDF IF AVAILABLE FROM BRAND’S WEBSITE***

RETURN PROCEDURE

• All return request must be submitted in writing and sent to support@restaurantstoreusa.com
• If your return is approved you will receive an email from us with return instructions.
• Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
• We recommend taking a picture of the package and/or the item before shipping.
• Ship the package.  We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
• Please provide us the tracking number.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

QUESTIONS? EMAIL US: SUPPORT@RESTAURANTSTOREUSA.COM

CANCELLATIONS

You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.

All unshipped orders canceled after 48 hours are subject to a $40 administration fee.

If your order has been shipped, a standard return procedure applies.

Refunds will only be issued to the original credit card that you use when placing your order.

EMAIL SUPPORT@RESTAURANTSTOREUSA.COM

DAMAGED MERCHANDISE

In the event of damage to your product in shipping, please contact support@restaurantstoreusa.com to arrange for replacement and pick-up of the damaged restaurant equipment. Please refer to our Shipping Policy for more details.

EMAIL: SUPPORT@RESTAURANTSTOREUSA.COM

DEFECTIVE MERCHANDISE

Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

EMAIL SUPPORT@RESTAURANTSTOREUSA.COM

PLEASE READ!

It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

If we received the item damaged you may file a claim with your shipping company.

If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.

We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.

To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and "buy one, get one free" offers are not eligible
• The item must be in stock on the competitor's website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

If you want to check if we can price match a product before you place your order, please contact us.

Lowest Price Guarantee

The Lowest Price Guarantee allows you to make a claim, if within the 30-day validity period, you see the exact same product advertised on the same merchant's Web site at a lower published retail price. If the claim is confirmed in your (the buyer's) favor, we will refund you the difference up to $100 USD.

How to Use the Service:

At any time during the validity period of a Norton Shopping Guarantee, you can register or log in to the Norton Shopping Guarantee Buyer Service Center to utilize the Service. To use the service:

• You must be the buyer of record of a valid Norton Shopping Guarantee certificate or number issued within the immediately preceding 30 days.
• Select "Guaranteed Transactions" in the Buyer Service Center.
• To start the claim process for a particular transaction, click the "Price Claim" link for that transaction.

Lowest Price Guarantee Terms:

Claim

You will be required to provide the following information:

• Proof of guarantee:
• Your Shopping Guarantee number and your email address used during the eligible transaction. The Shopping Guarantee number is provided to you on the order confirmation page from your merchant or the Certificate of Guarantee email.
• Details about the transaction:
• Web site where the eligible purchase was made, date of purchase, amount paid, description of the item and SKU (if applicable). This information is typically included in the purchase confirmation email you received from the merchant.
• Proof of lower price:
• We recommend that you send us a screenshot and the URL of the same item you purchased, showing the new price. We cannot accept printed materials, or email text as proof of the lower price.

All claims must be made by sending an email to PriceClaim@NortonShoppingGuarantee.com. Our staff will verify your claim within 10 business days. We reserve the right to contact you and the merchant in order to get more information. All claims must be made in English.

Service Conditions and Limitations

1. You must make a claim following the instructions above. We will review such claim for completeness and legitimacy, and, if approved, will make payment directly to you.
2. Lowest Price Guarantee, when included with the Norton Shopping Guarantee you receive, is available only as follows:

• To be eligible, the value of a claim must be greater than $5 USD, but may not exceed $100 USD. per transaction. The maximum amount that you can claim in any 12-month period is $200 USD.
• The price reduction must be on the same item, with the same item SKU (if applicable), offered for sale on the same merchant's Web site, under the same merchant terms and conditions.
• For ticket purchases, such as sporting events, shows, concerts, etc., the price reduction must be for the same date and time, same show, same venue, and same quantity of tickets. Seats must be in the same section and in the same row or better.
• Lowest Price Guarantee does not apply to any of the following:

• Any item to which a volume discount, a coupon, a bundling arrangement (such as two-for-one), a customer rebate, an inventory liquidation, "Closeout Sale", "going out of business", "free offer", "CyberMonday", "Deal of the Day" promotion or other similar special promotional pricing mechanism is applied.
• Shipping, handling, taxes, surcharges, and any other similar fees.
• Any currency fluctuation. All claims will be reviewed in US dollar only as priced on the merchant's Website.
• Any partial, incomplete or cancelled orders, or any order for which a Purchase Guarantee claim has been submitted.
• One-of-a kind items (including antiques, artwork, rare coins and furs).
• Limited edition items.
• Services and additional costs (such as installation charges, extended or supplemental warranties, or memberships).
• Used, altered, rebuilt and refurbished items.
• Custom-built items.
• Land and buildings.
• Negotiable instruments (such as promissory notes, stamps and travelers checks).
• Items provided under a leasing arrangement.
• Cash or cash equivalent.
• Items that do not have a standard SKU will not be eligible for Price Guarantee.

Data Collection and Privacy

During your visit to a participating merchant's Web site, DigiCert may collect information, known as "cookies" regarding your visit. During the eligible transaction, Norton Shopping Guarantee will collect certain information, including your name, email address, and date and time of the eligible transaction in order to provide the Norton Shopping Guarantee Certificate email and unique guarantee number, unless you opt-out during the transaction process, or after receiving the Certificate of Guarantee email. We will not use your information for any purpose, other than to administer Norton Shopping Guarantee and any claims that you submit. Any information collected is subject to DigiCert's Complete Online Privacy Statement, including our policy on Cookies.

To learn more about Norton Shopping Guarantee, visit NortonShoppingGuarantee.com.

We are restaurant equipment distribution specialists. We are passionate about the products and supplies we sell, whether it be cooking equipment, refrigeration equipment, commerical ovens, food preparation equipment or any other restaurant equipment accessories.

We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the restaurant equipment market. Our customers include food service professionals who are seeking to purchase the best quality restaurant equipment, at the lowest price with the fastest shipping times.  

What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know the restaurant industry inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.

OUR COMMITMENT TO YOU

• World-class customer service.
• FREE shipping to the lower 48 USA on every order and no sales tax outside Texas.
• Every product comes 95% assembled with very little assembly required.
• We guarantee that our prices are the lowest online.
• Our goal is to make sure you are 100% satisfied with your purchase and that's why we offer our 100% satisfaction gaurantee.

Our Mission: 

At RestaurantStore USA, our mission is to provide our customers with the highest level of customer service and best price gaurantee. 
 

We provide the following value-added benefits with every order:

• 100% Secure Shopping
• We Value Your Privacy
• Trusted Brand Names
• Authorized Online Dealer
• Best Return Policy
• Free Shipping Every day
• Low Price Guarantee
• Satisfaction Guarantee
• Courteous Sales Experts
• Lucrative Affiliate Program

WORRIED ABOUT PRICE?

• We are an authorized dealer for our suppliers and we ship directly from their warehouse.
• With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
• We offer fast free shipping zero taxes anywhere except for Texas, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.

We understand buying restaurant equipment and supplies is a significant investment so we want to make the buying process as easy as possible for you.

Go ahead and place your order today and if you have any questions give us a call or email us at support@restaurantstoreusa.com.

MEET THE FOUNDER

Ellany Cevan started RestaurantStore USA to help those who want to purchase restaurant equipment at a low price and with fast shipping. Having worked in the food service industry for years, she realized how important it was for restaurants to keep their operations going and how important it is for their business to keep functioning. Having their equipment functioning can mean the difference between being profitable or losing money and customers on a daily basis.

In 2007, Ellany started working with a client in the restaurant business. She noticed that he was having problems finding quality distributors that stood behind their gaurantee and shipped directly and quickly to him. She saw how much damage just a few hours of down time caused restaurant operations. Seeing her client having to shut down and turn customers away due to equipment not functioning really made her take notice. So she decided to help restaurant owners and food service professionals get the equipment they needed, fast and with the lowest prices.

Up until this point, Ellany Cevan didn't know how much help restaurant owners needed. She did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help her learn about the restaurant industry, restaurant equipment and supplies. She decided to start a brand new website called RestaurantStoreUSA.com, the one you're on right now, to help those who want to shop, browse, and learn all in one place.

Today, RestaurantStoreUSA.com stays true to its roots and is online-only, USA only direct to business distributor. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.

How We Give Back To The Community:

RestaurantStoreUSA.com loves to give back to our community. From donating a percentage of our profits to volunteering, in person to our favorite charities, we've done it all. Our love for the USA and the restaurant industry extends far beyond our local community. We've partnered with Feeding America to help families in the USA live a better life. It's amazing what a difference we can make to a person's life. Watch this video to learn more about what Feeding America does for the communities in the USA.

Please consider donating to our fundraising campaign for Feeding America. All proceeds go to help the feed people in America.Feeding America is the nation’s largest domestic hunger-relief organization. Thanks to donations and support from businesses, government organizations and individuals like you, the Feeding America network of food banks, pantries and meal programs serve virtually every community in the United States — 46 million people, including 12 million children and 7 million seniors.

CONTACT US

You can call our customer support team from 9am-5pm EST Monday-Friday at (800) 791.5872.

You can chat live with our customer support team 24 hours a day, 7 days a week, just look for the button in the lower-right corner that says "Chat with our support."

You can email our customer support team: support@restuarantstoreusa.com and we will reply within 1-2 hours during regular business hours.  

You can write to us: 3824 Cedar Springs Rd #801-8985  Dallas, TX  75219

We hope you enjoy our restaurant equipment and supplies as much as we enjoy offering them to you. If you have any questions or comments please don't hesitate to contact us.  

What Is The Financing RestaurantStoreUSA.com Offers?

If you're considering getting a [niche product], but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.

We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to a credit approval.

RestaurantStoreUSA.com has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.

You'll usually get a decision within seconds and be able to purchase that brand new restaurant equipment of your dreams right from our website shipped directly to your door as fast as 3-10 business days.  

Paypal Credit:

The world-renowned recognized and respected leader in financing, PayPal, has offered customers of RestaurantStore USA an exclusive deal to get financing for any restaurant equipment over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!

PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.

If applying for Paypal Credit you will need to have a Paypal account or create one. If you don't know how to create one check out this wikihow article: How To Set Up A Paypal Account

PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.

The financing lasts for 6 months and is only valid on approved credit.

How Do I Apply for Paypal Financing?

(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)

1. Choose the product you want to purchase.

2. Click the ADD TO CART button on the product page:

3. Click the CHECKOUT button:

4. Fill in your information:

5. Click the CONTINUE TO SHIPPING METHOD button:

6. Choose your shipping method.

7. Click the CONTINUE TO PAYMENT METHOD button:

8. Choose PAYPAL option:

9. Click the COMPLETE ORDER button:

10. A pop will be displayed on the screen that will redirect you to PayPal, if you have a pop-up blocker make sure to disable it. You will need to sign into Paypal if you haven't. If you don't have a PayPal account you will need to create one.

If you don't know how to create one check out this wikihow article. How To Set Up A Paypal Account.

11. Click APPLY NOW button: (hover your mouse over Apply Now)

12. You will be prompted to fill in your information:

• Billing & shipping address
• Your date of birth
• Last 4 digits of your social security
• Phone number

13. Click NEXT

14. Read PayPal's Credit Terms & Conditions:

15. Click AGREE AND APPLY:

16. You will receive an instant approval:

OR

17.  You will receive an instant denial. RestaurantStore USA has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.